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How do I pay for my order?
You can choose to pay for your order by card (we accept Visa and Mastercard), invoice or via PayPal.
How much is shipping and handling?
Depending on the size, weight or value of the order we offer different shipping methods:
Letter (without tracking): £3.00 excl. VAT.
Letter (with tracking): £5.00 excl. VAT.
Parcel (with tracking): £10.00 excl. VAT
How can I get my order VAT-free?
If you are placing orders for a company, you can get your order VAT-free. You will need a registered VAT number valid for orders within the EU. Enter your VAT registration number on the same page as your address information. To check your VAT registration number, visit the following page: VIES. Companies that do not fill in a valid VAT number will be charged 20% non-deductible VAT.
Private individuals will be charged 20% VAT.
How long is the delivery time?
Vinyl lettering: 4-8 business days.
Plastic signs, name badges and plastic label signs (engraving), contour-cut signs: 5-9 business days.
Express manufacture: 4-6 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, decals, magnetic signs, posters, roll-ups, banners, hygiene screens: 5-11 business days
Can I return the sign if I'm not satisfied?
If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee. In order to ensure that we can help you in the best way, please contact us with your issue as soon as possible, either at firstname.lastname@example.org or by telephone: 020 35 14 98 31
Where can I find a copy of my order information?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click on Show for the order in question, then you will proceed to the order confirmation. If you want a copy of the order confirmation in PDF form, please contact our customer service.
If you do not have a registered account with us, contact our customer service via email or telephone and we will be happy to help you!
Where can I find a copy of my receipt?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders, you can click on Receipt for the order in question and download a copy of your receipt.
Where can I find a copy of my Invoice?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click Invoice for the order in question and download a copy of your invoice