Skip to main content

Why did I not receive my invoice?

Invoice via e-mail
If you have selected an invoice via e-mail when you placed your order, we will send an invoice to the specified e-mail address in connection with the order being sent from us. If you have received an email from us that your order has been sent but have not received an invoice, please check your spam. Do you need to get the invoice again? Contact our Customer Service and we will help you!

Paper invoice
If you have selected a paper invoice when you placed your order, the invoice will be sent to the invoice address specified. If the delivery and invoice address are the same, the invoice is sent together with the products. If you have entered a separate invoice address, the invoice will be sent in a letter by post.

What do our customers think?