Our main objective is ensuring that you feel confident shopping at Signomatic. If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee.
Satisfied customer guarantee
Our satisfied customer guarantee is valid for our entire range. If you, as a customer, are not satisfied with your custom product, we will compensate you. In the first instance, we will correct the mistake and send new products, but if that does not solve the problem, we will offer you a full refund/credit.
Tips for being a 100% satisfied customer
Check your product by reading through the product description and looking at the picture and instructional video available on the website. That way you can get a sense of how your product will be used and what it will look like.
Check the spelling and the position of text objects.
Finally, check the order confirmation which you receive by e-mail to ensure that everything is correct.
If you are not satisfied, we are happy to help
In order to ensure that we can help in the best way, please contact us with your issue as soon as possible.
Remember that the guarantee is valid for up to 30 days after delivery. Please contact us during this period to claim under the guarantee.