Easy to order Quick delivery Low prices

Terms of Purchasing

Company information:

Legal name: SignMax AB

VAT-Nr.: 923 0484 42

Address: Box 21, SE-433 21 Partille, Sweden

General

Our terms of purchasing are approved once you confirm your order.

We do not enter into agreement with minors without guardian consent.

The product will be printed as seen on screen. We do not take responsibility for misspelling.

Prices are shown in GBP, with and without VAT. In the final stage of the order process, before confirming your order, the amount to be paid is shown including VAT.

We withhold the right to discontinue an order in those cases where the customer’s own pictures are not of sufficient quality for production purposes, plus in the case of technical errors.

We withhold the right to change prices without prior notice. Implemented orders mean that you agree to your name and personal information being registered in our customer database.

Delivery

The delivery charge is always GBP 3,60 incl. VAT.

Signomatic uses Royal Mail for delivery. The majority of deliveries are sent as letters. In those cases where the value exceeds GBP 200 or the order’s weight exceeds 2 kg, the order is instead sent as a package.

For private customers, the package arrives at the nearest postal agent and the notification is sent as a letter.

For business customers, the package is delivered to the stated delivery address without notification.

Delivery times within United Kingdom

We deliver engraved plastic signs and name badges within 8 business days. Aluminium and acrylic signs plus vinyl text are delivered within 9 business days.

In the unlikely event that your delivery does not arrive, please contact our customer service.

Personal information

When you make a purchase from us, you state personal information such as your name, address, e-mail address and telephone number. This is information we need in order to be able to deliver the order to you, but also in the case of any claims or future orders. e-Mail addresses may be used to send out our newsletter. Subscription to our newsletter can be cancelled simply.

We do not distribute personal information to a third party.

Payment

Payment occurs by credit or debit card.

When you make payment with a card, you are linked through to a secure page with SSL certificate at Samport Payment Services AB, where you can securely fill in your card details and make payment. Once payment has been made, you are linked back to signomatic.co.uk where you receive confirmation that your purchase has been made. This is a first-class security solution via SSL which includes 3-D Secure and SAFS – Samport’s in-house fraud protection tool which is one step ahead of most fraud protection tools on the market. We have no access to card details.

Private individuals will be charged 20% VAT. Companies that provide a valid VAT number can place a VAT-free order. Companies that do not fill in a valid VAT number will be charged 20% non-deductible VAT.

Returns and claims

When your order is sent by us, we waive the right to cancel the order, as signs are produced individually to the customer’s requirements.

Refund claims are accepted in the event of manufacturing errors or damage during transport. The customer will be compensated for any return costs if the refund claim is approved.

We will repay the customer within 10 days at the latest where a purchase is cancelled on justified grounds.

If a product needs to be returned for any reason, please contact us first at info@signomatic.co.uk for more information.

If the product has not arrived at the specified delivery address within two weeks, please contact us. 

Dispute

In the event of a dispute, please refer to local regulations.

If you wish to dispute a matter or find out more, more information is available at EC Online Dispute Resolution.

 

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