Frequently asked questions
How long does delivery take?
Plastic and wooden signs are delivered within 7 business days. Express delivery takes 3-4 business days.
Aluminium and acrylic signs, as well as vinyl text, are delivered within 12 business days.
What are the maximum dimensions for the various signs?
510 x 330 mm for plastic and wooden signs.
600 x 550 mm for acrylic signs.
1500 x 600 mm for aluminium signs.
How thick are the signs?
Plastic signs are 1.6 mm thick, wooden signs 4 mm, acrylic signs are 8 mm and aluminium signs are 1.5 mm thick.
Wall mounts are 19 mm from the wall.
How much do signs cost?
Prices vary depending on size, text and attachment method. In Sign-O-Matic the prices are visible while you are designing your sign (to the right of the image on the sign).
How do you order signs?
You can either make your sign from scratch in Sign-O-Matic or select one of our ready-made signs and adapt it to your requirements. Once you have added your signs to the shopping cart, you can proceed to order your signs.
Is ordering online the only option?
Ordering is normally handled through our website. If you have any questions, feel free to call or email us. We can place the order for you for a fee of £8.00 incl. VAT.
What do the yellow marks mean when selecting text size in Sign-O-Matic?
The yellow marks appear when the desired text size is too big for the sign (height or width). Sign-O-Matic then automatically adjusts the text size to the maximum possible size. The sign will look like it does in the image.
Can you make a sign using your own logo or image?
Yes, under the menu "Extra", "Add image" in Sign-O-Matic you can select one of the photos we provide or upload your own image. For best results the image should ideally be one colour and high resolution. Acceptable formats for images are JPG, BMP, GIF, PNG, TIFF, and SVG.
Can I include more than one sign per order?
Yes. After adding your first sign to the shopping cart, you can then design your next sign and add that to your shopping cart, etc. When you have completed all your signs, you then place the order for all the signs in your shopping cart.
How much is shipping and handling?
Shipping and handling is a flat £3.00 plus VAT per order.
How do I pay for my order?
You can pay your order online by credit card (we accept Visa and MasterCard).
How do I change my contact details?
Sign into the Customer Zone with your customer number and password. In the Customer Zone you can change your address, add another billing address and view your previous orders.
Can I re-order signs that I previously ordered?
Yes. Sign into the Customer Zone with your customer number and password. In the Customer Zone, you can view your previous orders. Click on an earlier order and then click on the sign you wish to order again. The sign will now open in Sign-O-Matic and you can re-order it.
Can I return the sign if I'm not satisfied?
If you are not satisfied with your sign, please contact our customer service. Please have your customer number at hand.
